Operational Strengths:

Client-Centred Care

NHP provides services in a client-centred manner, assisting and facilitating individuals in their return to function. Because communication is the cornerstone of effective rehabilitation, we work diligently at developing close working relationships with our clients and others involved in their care.

Experience

The management and principals of National Health Partners are health professionals with extensive experience in the delivery of health care services in both the public and private sector. In order to ensure the high quality of our services, our staff and consultants typically have on average, seven to ten years experience in their field.

Our commitment to quality of care

We have developed extensive protocols for the delivery of services and all personnel are provided orientation and training on these protocols prior to delivering services. National Health Partners has designated managers for each area of service delivery, who provide ongoing training, management and auditing of our services. These managers typically have fifteen years (or more) of experience in their respective fields and are directly involved in the review and auditing of all service delivery and reporting to ensure we maintain consistent, high quality services. We have developed sophisticated protocols to ensure consistency.

We emphasize both initial and ongoing training for our staff. Introductory training includes:

• an intensive 2 day seminar
• provision of a training manual with detailed protocols, procedures and guidelines for intervention
• job shadowing with an experienced consultant

Ongoing training is also provided to NHP consultants in the form of:

• one-on-one mentoring
• scheduled observations of consultants in the field
• editing / review of all documentation
• self-study materials
• regular company meetings and locally offered workshops
• annual performance reviews
• we have developed tools to assess both client and payer satisfaction